Terms & Conditions
Revised August 2025
By accepting our quotation or by using this website you agree to be bound by the terms & conditions of JHF Exterior Cleaning.
Payment Terms
You are required to pay within 3 days of the cleaning date, unless otherwise specified on your invoice. We accept payment by bank transfer, direct debit, card payment, Go Cardless and cash.
If non payment exceeds 30 days JHF Exterior Cleaning reserve the right to suspend your cleaning. If we then fail to receive monies owed within 90 days, we will pass on your details to a collection agency to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.
Weather
Our operatives work in nearly all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service, unless it is deemed unsafe to carry out our work because of adverse weather.
Property Access
Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides and charge accordingly.
If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this please let us know.
For health and safety reasons, we will not climb on or over fences, roofs and garages for access.
Damages
Our operatives do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascia's, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on leads, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Our operatives accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it's adhesion.
Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush.
48 Hour Guarantee
JHF Exterior Cleaning offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. To qualify for a free reclean you must contact us within the 48 hour time period. To book a free re-clean, contact us via email or phone. Free recleans are ONLY granted if the work is considered to have been carried to a reasonably unsatisfactory standard.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.